- Please note that Address Changes and Cancellations made after 7pm EST cannot be accepted as we try to process and ship out orders as soon as possible to ensure timely delivery for all of our wonderful pet parents.
- Please email us at firstname.lastname@example.org with the subject 'Order Changes' and provide your order number, first and last name on the order, or email you provided us when you purchased.
- Note that we are unable to allow any amendments once the order has been placed. Please contact the shipping service directly with address issues.
- Should your parcel be returned to sender you will be responsible for additional shipping costs.
- If your order fails to deliver or is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund. (If it has been 30 days since it was returned to us you will have to place an additional order. We will allow free shipping at this point and send your original order as well.)
- Orders placed on Monday - Thursday are processed within 1-2 days. (Please allow 3 days if your order was placed on Friday - Sunday).
- Tracking Numbers Post 1-2 Business days after your order.
- You can access your tracking number(s) by clicking the blue "View My Order" button within your confirmation email. This will launch your confirmation page where you can copy and then paste on the appropriate countries site listed below.
- Status Unavailable/Pre-Shipment , or something similar, may appear. This is normal.
- Please check daily as tracking will will update each time it moves to a new location.
- For international orders, once your order clears customs a delivery date will be generated.
- Please contact your local courier directly with any location questions after it has cleared customs.
SHIPPING (ESTIMATED TIMES PER COUNTRY/COURIER LINKS)
Australia, Europe & United States: 5-12 business days
Rest of the world: 15-20 business days